(4.5 / 5)2443+ Ratings

Superdry Reviews

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Overall Rating

4.5
6 Reviews
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About Superdry

Superdry is known for its wide range of clothing and accessories that blend vintage Americana and Japanese-inspired graphics with a British style. Their products include jackets, hoodies, T-shirts, and dresses, among others. They offer a unique selection of menswear and womenswear that often features bold colors and distinctive logos. Superdry also provides various services such as free Click & Collect, a student discount, and an easy returns portal. They frequently run promotions like saving a certain amount when spending over a threshold and have a support centre to assist with customer inquiries. The brand emphasizes sustainability and offers organic cotton options in their product lines. Seasonal trends and collaborations are also a significant part of their offerings, keeping the collections fresh and up-to-date.

Superdry Pros & Cons

Pros of Superdry.com:

  • Unique and Independent Style: Superdry offers distinctive brands like Original & Vintage, Studios, CODE, Superdry X, and Performance Sport, celebrating unique and independent style.
  • Sustainability: The brand is committed to crafting premium products sustainably, including organic cotton options.
  • Customer Relationship Management (CRM): Superdry employs CRM strategies to understand customer preferences, gather feedback, and provide personalized experiences.
  • Loyalty Program: The Superdry Club offers exclusive benefits, rewards, and personalized promotions to its members, fostering brand loyalty and repeat purchases.
  • Global Presence: Superdry has a significant local presence around the world, operating through 740 Superdry branded stores in 61 countries.
  • Affordable Options: Superdry offers a range of prices for its products, including affordable options like organic cotton T-shirts available in a deal of 3 for $65.
  • Secure Payment Methods: Superdry accepts various secure payment methods, including major credit cards, digital wallets like PayPal, and buy-now-pay-later options.

Cons of Superdry.com:

  • Customer Service Issues: Many customers have reported difficulties in getting hold of customer service, with some experiencing aggressive and abusive staff.
  • Delivery Issues: There have been complaints about delivery issues, with some customers not receiving their packages despite confirmation emails.
  • Return Policy Challenges: The return policy can be difficult to navigate, especially for those without a nearby Superdry store, leading to communication difficulties and frustration.
  • High Price Level: Some consumers have noted that the price level of Superdry is high, which may deter budget-conscious shoppers.
  • Mixed Customer Satisfaction: Superdry has a 2.2-star rating based on 160 customer reviews, indicating that consumers are mostly dissatisfied with their experience.

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Superdry Customer Reviews (6)

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Paige Rice
Paige Rice
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Feb 16, 2023
Isaac Barnett
Isaac Barnett
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Feb 15, 2023
David Humphries
David Humphries
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Feb 15, 2023
Ewan Kemp
Ewan Kemp
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Feb 15, 2023
Robinette Couture
Robinette Couture
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Feb 13, 2023
Michelle Eno
Michelle Eno
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Feb 11, 2023

Superdry Customer’s Q&A

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Superdry Features and Benefits

Superdry.com offers several key features and benefits:

  • Distinctive Brands: Superdry celebrates unique and independent style through its brands: Original & Vintage, Studios, CODE, Superdry X, and Performance Sport.
  • Sustainability: Superdry is committed to crafting premium products sustainably.
  • Customer Relationship Management (CRM): Superdry employs CRM strategies to understand customer preferences, gather feedback, and provide personalized experiences.
  • Loyalty Program: The Superdry Club offers exclusive benefits, rewards, and personalized promotions to its members, fostering brand loyalty and repeat purchases.
  • Global Presence: Superdry has a significant local presence around the world, operating through 740 Superdry branded stores in 61 countries.

These features make Superdry a unique and appealing shopping destination. Happy shopping!

Superdry Pricing

Superdry.com offers a variety of pricing options, including sales and discounts. For instance, the men's sale section features items up to 70% off. Additionally, the website provides 28-day returns, which can help customers make informed purchasing decisions. However, specific prices for individual items are not provided in the search results. For precise pricing, it is recommended to visit the official Superdry website and browse through the available products.

About Superdry.com Payment Method?

Superdry.com accepts a variety of secure payment methods. Customers can pay using all major credit cards, digital wallets like PayPal, and buy-now-pay-later options such as Afterpay, Zippay, and Openpay. For those who prefer to shop in-store, Superdry also accepts cash, most credit and debit cards, and mobile payment methods like Alipay, UnionPay, BestPay, JD Pay, and WeChat Pay. It's important to note that for customers in New Zealand using Afterpay online, an Australian Afterpay account is required, as NZ or other Afterpay accounts are not currently available online.

Superdry FAQs

FAQ

How To Open A Superdry Account?

To open an account on Superdry.com, follow these steps:

  1. Visit the Superdry website.
  2. Click on the Register option.
  3. Fill in the required fields:
    • Email Address
    • Password (Minimum of 8 characters, one or more uppercase letter, one or more lowercase letter, one or more number or special character)
    • Confirm Password
    • Phone
    • Mobile phone
    • Gender
    • First Name
    • Last Name
    • Address 1
    • Town/city
    • Zip/Postal Code
    • Country
  4. Tick the box to agree to the Terms and Conditions.
  5. Click on the Register button to create the account.

Remember, the password should be strong and unique to ensure the security of the account. Happy shopping!

FAQ

Superdry Alternatives

Here are the top 10 alternatives to Superdry:

  1. Gap
  2. Carhartt
  3. Reiss
  4. Ted Baker
  5. Jack Wolfskin
  6. Jack & Jones
  7. Scotch & Soda
  8. Hollister
  9. Allsaints
  10. Zara

These brands offer a variety of styles and products similar to Superdry. Happy shopping!

FAQ

What is Superdry's return policy?

Superdry offers a refund of the delivery charge if all items from an order are returned and the contract is canceled within 14 days, for countries within the EEA. Refunds for purchased items are issued after they arrive back at the warehouse, and may take 3-5 days to show in your bank account.
FAQ

How long does it take for Superdry to deliver an order?

Superdry aims to deliver orders as soon as possible. Standard deliveries within the UK typically take between 2-5 days to arrive.
FAQ

What is the return period for Superdry's online orders?

You have 28 days to return your online order with Superdry. The process is simple and can be arranged by following a few easy steps. In-store printing options are also available if you do not have a printer.
FAQ

How can I stay updated on Superdry's campaigns, collaborations, new products, and sales?

By signing up with your email, you can stay connected with Superdry and get behind-the-scenes access to Superdry's campaigns, collaborations, new products, and sales.
FAQ

About Superdry.com Prices and Cost?

Superdry.com offers a range of prices for its products, catering to various budgets. For example, organic cotton T-shirts are available in a deal of 3 for $65, providing an affordable option for quality basics. On the higher end, items like the Brushed Roll Neck Jumper and Hooded Fuji Sport Padded Jacket are priced at $129.95 and $144.95 respectively, reflecting the premium quality and style Superdry is known for. Discounts are frequently available, with savings of up to 30% on select items. Additionally, promotions such as saving $25 when spending $125 or more offer customers cost-effective ways to purchase their favorite apparel. The brand also features a sale section where customers can find significant reductions on a variety of clothing and accessories.

FAQ

About Superdry.com Popular Products and Services?

Superdry.com's popular products include a variety of jackets, such as the Everest bomber jackets, known for their comfortable padding and fur-lined hoods, ideal for winter. The funnel neck dresses and Suikajan embroidered bomber jackets are also among the favorites. For women, the Printed Mini Wrap Dress and Hooded Bomber Jacket stand out, while organic cotton T-shirts are a staple, offered in a deal of 3 for $65. In terms of services, Superdry provides a support centre to assist customers with their needs, including a returns portal and information on delivery services. The brand's commitment to sustainability is evident in their organic cotton options, and they keep their collections fresh with seasonal trends and collaborations.

FAQ

Superdry.com Return Policy?

Superdry.com has a return policy that allows items to be returned within 28 days of the order date. This policy applies to all returns, including those for full price, promotional, or markdown items. However, Superdry Australia does not offer exchanges via their online store. Any shipping costs paid at the time of the order are non-refundable. As for the shipping policy, Superdry offers various delivery services, including free Click & Collect, and they have a dedicated returns portal to facilitate the return process. Customers can also return their online orders to a store. The details of the shipping policy, including any associated fees, would be available during the checkout process or by contacting their customer service for specific inquiries.

FAQ

What are some Superdry sustainability efforts?

Superdry is committed to sustainability with a mission to become the #1 sustainable style brand. Their strategy includes transitioning to low impact materials, with a goal for 65% of their garments to be made from organic, recyclable, or low-impact alternatives by 2025, and 100% of cotton to be organic by 2030. They aim to reduce the water used in manufacturing by 20% by 2025 and 40% by 2030, and have initiatives to train 20,000 farmers in organic production by 2025. Superdry also focuses on net zero carbon emissions, planning for all owned stores, offices, and distribution centers to use renewable energy by 2025, and to achieve net zero in logistics by 2030 and in the supply chain by 2040. Additionally, 100% of packaging will be recyclable, reusable, or compostable by 2025. Significant achievements include the use of over 50.7 million recycled bottles for their products and a 61% reduction in air transport of garments from factories. Superdry has also been recognized for its sustainability efforts, including being named the Best Sustainable High-Street Brand in Marie Claire’s Sustainability Awards.

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